One-stop solution for all of your car related needs.

Carol is a simple, smart and affordable service, combining car insurance, servicing and maintenance.

Care-free

Through fusion of technology and intelligent service design, we aim to make the responsibilities of car ownership easier and more convenient, reducing hassle and saving money.

 

Get your insurance policy and add-ons

Report incidents and receive instant breakdown services

Manage and receive live updates on claims

Schedule service, MOT and repairs instantly

Pick-up, delivery, and in-app real time tracking

Store your vehicle service history and receive notifications of upcoming events

Find out how well you drive and what you can improve

Learn how you can save time and money by driving better

Manage and receive live updates on claims

 

 

 

 

First...

Carol will ask you to register online providing a driving license, personal details and product preferences, creating your profile and calculating the monthly fee.

After taking payment details, Carol will complete the sign up and ask to install the app on your phone.

The mobile app allows you to review and manage your monthly Carol plan, additional products, upcoming and past car activities from your smart-phone. It will send you real time notifications and make sure you are always aware when your car needs a service or your driving score has changed, adjustment is due, etc. The app will show real-time driving analysis and present Carol Smart Driver reports. Same data will help us adjust your insurance cost, if you are Carol Beacon client.
The fee includes all routine maintenance costs, as well as a comprehensive insurance policy, any selected add-ons, and Carol analytics. The fee is calculated for a period of one year and is charged on a monthly basis. Standard insurance cover includes:
  • Courtesy car
  • Windscreen cover
  • Driving abroad
  • Personal possessions cover
  • Sound equipment cover
Servicing fees include*:
  • Interim services
  • Full services
  • MOT
*Servicing schedule is calculated based on the model of your vehicle, as well as its age and mileage.
Optional add-ons are value-adding insurance and service products. Those can be selected during sign-up or at any point later. Example add-ons would be:
  • Breakdown Cover
  • High quality courtesy vehicle
  • Key Protection
  • Legal Protection
  • Personal Injury Protection
  • Extended Warranty
Then...

Your car insurance cover will begin immediately after signing up.

Carol analytics will start learning your driving style and routes, giving you helpful advise on how to save time and money using your car.

Carol Beacon customers will also receive a smart 12v device in the mail to install in their vehicle.

Adjustments may apply to the monthly fees of Carol Beacon customers. Using data collected, Carol will generate a driving score for you, assessing your driving habits. A high score will result in reduced monthly fees, whereas a low score may result in fees being increased*. While you continue using the Beacon, Carol will adjust your fees quarterly. You can review forecasts of what your fees could look like after 1 month of being covered. This will give you the chance to review the way you drive so you can affect your driving score. 2 weeks before any adjustments to monthly fees we will notify you with details of any actual change. You can cancel Carol Beacon at any time, but if your driving score is low you might not be able to return to regular plan pricing. To improve the score you will need to adjust your driving habits first. *While about 60% of customers will see reduction in monthly fees, about 20% will see an increase.
Beacon is a small device that plugs into the 12V power plug of your vehicle. It helps Carol collect driving data to offer you the best insurance cover price. The Beacon should be kept plugged in the vehicle for the first 3 months, until we collect enough data. After the first 3 months, we will adjust your insurance premium based on your driving score and you will have the option to remove the Beacon and return it to us. You can chose to keep the Beacon plugged in your vehicle for as long as you like, hopefully further reducing monthly insurance premium charges.
Carol won’t share your driving information with the Police or toany civil authorities unless we have your permission, are required to do so by law (i.e. we’ve received a Court Order) or we suspect fraud. Apart from that, we only share your personal data with our partners that need to see it in order to service and administer your car insurance policy. For more information, please see our Privacy Policy.
Finally...

Carol will organise your maintenance schedule and book you in when it's time for an MOT or a car service.

If you are a Beacon customer, after the initial three months Carol will adjust the fees based on your driving score. Most drivers will see up to 20% reduction.

All routine service and MOT costs are included. Any unexpected additional work required will be charged extra*, after we have given you a quote and received your approval. You can choose to take care of the repairs yourself, in that case we will return the car to you. *If you selected optional Extended Warranty cover as part of your Carol package, most unexpected repairs will be covered at no extra cost.
You can request emergency services and breakdown assistance through Carol mobile app or by calling our emergency line. We will dispatch vehicle breakdown service and even contact emergency services if needed. As an optional add-on, Carol can provide you with a 24/7 roadside assistance and breakdown cover - eliminating any costs associated with breakdown services disspatch. *Carol emergency services do not require the optional add-on to be selected. Emergency services are included in standard package.
All Carol partner garages are carefully selected, certified and approved. We use only OE (Original Equipment) standard for all parts used, and all the garages undergo quarterly quality review.
Fair. Easy. Clear.

Carol was born out of passion for technology and desire to modernise motor insurance and services industry.

We created it to raise consumer awareness of the total cost of vehicle ownership and help people embrace a new perspective. We hope that this transparency will build trust and loyalty, bringing customers to enjoy our model.

Join

We are creating Carol. We do it by investing in technology, service design and listening to you. Register to hear about the progress we make, participate in focus groups and join our early adopters program.